APA引文

KATZ BERNARD. (1987). HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD.

Chicago Style (17th ed.) Citation

KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. ENGLAND: WILDWOOD HOUSE LTD, 1987.

MLA引文

KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD, 1987.

警告：這些引文格式不一定是100％准確.