KATZ BERNARD. (1987). HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD.
芝加哥风格引文KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. ENGLAND: WILDWOOD HOUSE LTD, 1987.
MLA引文KATZ BERNARD. HOW TO TURN CUSTOMER SERVICE IN TO CUSTOMER SALES. WILDWOOD HOUSE LTD, 1987.
警告：这些引文格式不一定是100％准确.