APA-viite (7. p.)

PARVATIYAR A. (2001). CUSTOMER RELATIONSHIP MANAGEMENT. TATA MCGRAW-HILL PUBLISHING COMPANY.

Chicago-viite (17. p.)

PARVATIYAR A. CUSTOMER RELATIONSHIP MANAGEMENT. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY, 2001.

MLA-viite (9. p.)

PARVATIYAR A. CUSTOMER RELATIONSHIP MANAGEMENT. TATA MCGRAW-HILL PUBLISHING COMPANY, 2001.