APA-ийн эшлэл(7 дахь хэвлэлт)

PARVATIYAR A. (2001). CUSTOMER RELATIONSHIP MANAGEMENT. TATA MCGRAW-HILL PUBLISHING COMPANY.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

PARVATIYAR A. CUSTOMER RELATIONSHIP MANAGEMENT. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY, 2001.

MLA -ийн эшлэл (9 дэх хэвлэлт)

PARVATIYAR A. CUSTOMER RELATIONSHIP MANAGEMENT. TATA MCGRAW-HILL PUBLISHING COMPANY, 2001.