PARVATIYAR A. (2001). CUSTOMER RELATIONSHIP MANAGEMENT. TATA MCGRAW-HILL PUBLISHING COMPANY.
芝加哥风格引文PARVATIYAR A. CUSTOMER RELATIONSHIP MANAGEMENT. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY, 2001.
MLA引文PARVATIYAR A. CUSTOMER RELATIONSHIP MANAGEMENT. TATA MCGRAW-HILL PUBLISHING COMPANY, 2001.
警告：这些引文格式不一定是100％准确.