APA način citiranja (7. izdanje)

MUKHERJEE KAUSHIK. (2007). CUSTOMER RELATIONSHIP MANAGEMENT. PRENTICE - HALL.

Čikaški stil citiranja (17. izdanje)

MUKHERJEE KAUSHIK. CUSTOMER RELATIONSHIP MANAGEMENT. NEW DELHI: PRENTICE - HALL, 2007.

MLA način citiranja (9. izdanje)

MUKHERJEE KAUSHIK. CUSTOMER RELATIONSHIP MANAGEMENT. PRENTICE - HALL, 2007.