SHETH J.N.,PARVATIYAR A.,SHAINESH G. (2001). CUSTOMER RELATIONSHIP MANAGEMENT. TMH.
Chicagoスタイル(17版)引用形式SHETH J.N.,PARVATIYAR A.,SHAINESH G. CUSTOMER RELATIONSHIP MANAGEMENT. NEW DELHI: TMH, 2001.
MLA(9版)引用形式SHETH J.N.,PARVATIYAR A.,SHAINESH G. CUSTOMER RELATIONSHIP MANAGEMENT. TMH, 2001.
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