MARC
| LEADER | 00000nam a2200000Ia 4500 | ||
|---|---|---|---|
| 100 | |a REICHHELD FREDERICK F | ||
| 250 | |||
| 020 | |||
| 650 | |a , | ||
| 942 | |c BK | ||
| 245 | |a LOYALTY EFFECT: THE HIDDEN FOURCE BEHIND GROWTH, PROFIT & LASTING VALUE | ||
| 260 | |c 1996 |b HBS |a BOSTON | ||
| 082 | |a 658.812 | ||
| 300 | |a XII,323 | ||
| 999 | |c 271893 |d 271893 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000 |7 0 |9 367632 |a 00004532 |b 00004532 |d 1998-09-09 |l 1 |o 658.812 |p 018993 |r 2019-09-14 |s 2019-09-11 |v 1971.00 |w 2017-09-07 |y BK | ||