Style de citation APA (7e éd.)

NEWELL FREDERICK. (2000). LOYALTY-COM: CUSTOMER RELATIONSHIP MANAGEMENT IN THE NEW ERA OF INTERNET MARKETING. MCGRAW-HILL.

Style de citation Chicago (17e éd.)

NEWELL FREDERICK. LOYALTY-COM: CUSTOMER RELATIONSHIP MANAGEMENT IN THE NEW ERA OF INTERNET MARKETING. NEW YORK: MCGRAW-HILL, 2000.

Style de citation MLA (9e éd.)

NEWELL FREDERICK. LOYALTY-COM: CUSTOMER RELATIONSHIP MANAGEMENT IN THE NEW ERA OF INTERNET MARKETING. MCGRAW-HILL, 2000.