APA način citiranja (7. izdanje)

NEWELL FREDERICK. (2000). LOYALTY-COM: CUSTOMER RELATIONSHIP MANAGEMENT IN THE NEW ERA OF INTERNET MARKETING. MCGRAW-HILL.

Čikaški stil citiranja (17. izdanje)

NEWELL FREDERICK. LOYALTY-COM: CUSTOMER RELATIONSHIP MANAGEMENT IN THE NEW ERA OF INTERNET MARKETING. NEW YORK: MCGRAW-HILL, 2000.

MLA način citiranja (9. izdanje)

NEWELL FREDERICK. LOYALTY-COM: CUSTOMER RELATIONSHIP MANAGEMENT IN THE NEW ERA OF INTERNET MARKETING. MCGRAW-HILL, 2000.