OAKLAND JOHN S. (2003). TOTAL QUALITY MANAGEMENT: TEXT WITH CASES (3RD.). BUTTERWORTH-HEINEMANN.
Chicago Style (17th ed.) CitationOAKLAND JOHN S. TOTAL QUALITY MANAGEMENT: TEXT WITH CASES. 3RD. AMSTERDAM: BUTTERWORTH-HEINEMANN, 2003.
MLA (9th ed.) CitationOAKLAND JOHN S. TOTAL QUALITY MANAGEMENT: TEXT WITH CASES. 3RD. BUTTERWORTH-HEINEMANN, 2003.
Warning: These citations may not always be 100% accurate.