APA-viite (7. p.)

OAKLAND JOHN S. (2003). TOTAL QUALITY MANAGEMENT: TEXT WITH CASES (3RD.). BUTTERWORTH-HEINEMANN.

Chicago-viite (17. p.)

OAKLAND JOHN S. TOTAL QUALITY MANAGEMENT: TEXT WITH CASES. 3RD. AMSTERDAM: BUTTERWORTH-HEINEMANN, 2003.

MLA-viite (9. p.)

OAKLAND JOHN S. TOTAL QUALITY MANAGEMENT: TEXT WITH CASES. 3RD. BUTTERWORTH-HEINEMANN, 2003.