OAKLAND JOHN S. (2003). TOTAL QUALITY MANAGEMENT: TEXT WITH CASES (3RD.). BUTTERWORTH-HEINEMANN.
Style de citation Chicago (17e éd.)OAKLAND JOHN S. TOTAL QUALITY MANAGEMENT: TEXT WITH CASES. 3RD. AMSTERDAM: BUTTERWORTH-HEINEMANN, 2003.
Style de citation MLA (9e éd.)OAKLAND JOHN S. TOTAL QUALITY MANAGEMENT: TEXT WITH CASES. 3RD. BUTTERWORTH-HEINEMANN, 2003.
Attention : ces citations peuvent ne pas être correctes à 100%.