FITZSIMMONS JAMES A. (1994). SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL.
Chicago Style (17th ed.) CitationFITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. NEW YORK: MCGRAW-HILL, 1994.
MLA (9th ed.) CitationFITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL, 1994.
Warning: These citations may not always be 100% accurate.