APA (7th ed.) Citation

FITZSIMMONS JAMES A. (1994). SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL.

Chicago Style (17th ed.) Citation

FITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. NEW YORK: MCGRAW-HILL, 1994.

MLA (9th ed.) Citation

FITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL, 1994.