APA način citiranja (7. izdanje)

FITZSIMMONS JAMES A. (1994). SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL.

Čikaški stil citiranja (17. izdanje)

FITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. NEW YORK: MCGRAW-HILL, 1994.

MLA način citiranja (9. izdanje)

FITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL, 1994.