APA (7e ed.) Bronvermelding

FITZSIMMONS JAMES A. (1994). SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL.

Chicago (17e ed.) Bronvermelding

FITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. NEW YORK: MCGRAW-HILL, 1994.

MLA (9e ed.) Bronvermelding

FITZSIMMONS JAMES A. SERVICE MANAGEMENT FOR COMPETITIVE ADVANTAGE. MCGRAW-HILL, 1994.

Let op: Deze citaties zijn niet altijd 100% accuraat.