Cita APA (7a ed.)

BLATTBERG R C. (2001). CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. H B S.

Cita Chicago Style (17a ed.)

BLATTBERG R C. CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. BOSTON: H B S, 2001.

Cita MLA (9a ed.)

BLATTBERG R C. CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. H B S, 2001.