BLATTBERG R C. (2001). CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. H B S.
Chicagoスタイル(17版)引用形式BLATTBERG R C. CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. BOSTON: H B S, 2001.
MLA(9版)引用形式BLATTBERG R C. CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. H B S, 2001.
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