BLATTBERG R C. (2001). CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. H B S.
Chicago Style (17. basım) AtıfBLATTBERG R C. CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. BOSTON: H B S, 2001.
MLA (9th ed.) AtıfBLATTBERG R C. CUSTOMER EQUIT: BUILDING AND MANAGING RELATIONSHIP?. ASSETS. H B S, 2001.
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