KUMAR V. (2012). LEGENDS IN MARKETING: CUSTOMER RELATIONSHIP MANAGEMENT -Vol.10. SAGE PUBLICATIONS.
Čikaški stil citiranja (17. izdanje)KUMAR V. LEGENDS IN MARKETING: CUSTOMER RELATIONSHIP MANAGEMENT -Vol.10. NEW DELHI: SAGE PUBLICATIONS, 2012.
MLA način citiranja (9. izdanje)KUMAR V. LEGENDS IN MARKETING: CUSTOMER RELATIONSHIP MANAGEMENT -Vol.10. SAGE PUBLICATIONS, 2012.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.