APA-referens (7:e uppl.)

GILL PRIYA. (2007). BUSINESS PROCESS OUTSOURCING & CALL CENTRE: PROCESS AND STRATEGIES. SRISHTI BOOK DISTRIBUTORS.

Chicago-referens (17:e uppl.)

GILL PRIYA. BUSINESS PROCESS OUTSOURCING & CALL CENTRE: PROCESS AND STRATEGIES. NEW DELHI: SRISHTI BOOK DISTRIBUTORS, 2007.

MLA-referens (9:e uppl.)

GILL PRIYA. BUSINESS PROCESS OUTSOURCING & CALL CENTRE: PROCESS AND STRATEGIES. SRISHTI BOOK DISTRIBUTORS, 2007.