GILL PRIYA. (2007). BUSINESS PROCESS OUTSOURCING & CALL CENTRE: PROCESS AND STRATEGIES. SRISHTI BOOK DISTRIBUTORS.
芝加哥风格引文GILL PRIYA. BUSINESS PROCESS OUTSOURCING & CALL CENTRE: PROCESS AND STRATEGIES. NEW DELHI: SRISHTI BOOK DISTRIBUTORS, 2007.
MLA引文GILL PRIYA. BUSINESS PROCESS OUTSOURCING & CALL CENTRE: PROCESS AND STRATEGIES. SRISHTI BOOK DISTRIBUTORS, 2007.
警告：这些引文格式不一定是100％准确.