Cita APA (7a ed.)

BALAJI B. (2002). SERVICES MARKETING AND MANAGEMENT. SULTAN CHAND AND SONS.

Cita Chicago Style (17a ed.)

BALAJI B. SERVICES MARKETING AND MANAGEMENT. NEW DELHI: SULTAN CHAND AND SONS, 2002.

Cita MLA (9a ed.)

BALAJI B. SERVICES MARKETING AND MANAGEMENT. SULTAN CHAND AND SONS, 2002.