APA-referens (7:e uppl.)

BALAJI B. (2002). SERVICES MARKETING AND MANAGEMENT. SULTAN CHAND AND SONS.

Chicago-referens (17:e uppl.)

BALAJI B. SERVICES MARKETING AND MANAGEMENT. NEW DELHI: SULTAN CHAND AND SONS, 2002.

MLA-referens (9:e uppl.)

BALAJI B. SERVICES MARKETING AND MANAGEMENT. SULTAN CHAND AND SONS, 2002.