GILBERT JOHN. (1993). HOW TO EAT AN ELEPHANT: A SLICE-BY-SLICE GUIDE TO TOTAL QUALITY MANAGEMENT. AFFILIATED EAST WEST PRESS.
Citação norma ChicagoGILBERT JOHN. HOW TO EAT AN ELEPHANT: A SLICE-BY-SLICE GUIDE TO TOTAL QUALITY MANAGEMENT. NEW DELHI: AFFILIATED EAST WEST PRESS, 1993.
Citação norma MLAGILBERT JOHN. HOW TO EAT AN ELEPHANT: A SLICE-BY-SLICE GUIDE TO TOTAL QUALITY MANAGEMENT. AFFILIATED EAST WEST PRESS, 1993.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.