Cita APA (7a ed.)

PERLOW LESLIE A. (2003). WHEN YOU SAY YES BUT MEAN NO. CROWN BUSINESS.

Cita Chicago Style (17a ed.)

PERLOW LESLIE A. WHEN YOU SAY YES BUT MEAN NO. NEW YORK: CROWN BUSINESS, 2003.

Cita MLA (9a ed.)

PERLOW LESLIE A. WHEN YOU SAY YES BUT MEAN NO. CROWN BUSINESS, 2003.