Cita APA (7th ed.)

KAPLAN ROBERT S. (1996). BALANCED SCORECARD. HARVARD BUSINESS SCHOOL PRESS.

Cita Chicago (17th ed.)

KAPLAN ROBERT S. BALANCED SCORECARD. BOSTON: HARVARD BUSINESS SCHOOL PRESS, 1996.

Cita MLA (9th ed.)

KAPLAN ROBERT S. BALANCED SCORECARD. HARVARD BUSINESS SCHOOL PRESS, 1996.