APA (7th ed.) Citation

WIERSEMA FRED. (1998). CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS.

Chicago Style (17th ed.) Citation

WIERSEMA FRED. CUSTOMER SERVICE. NEW YORK: HARPER COLLINS PUBLISHERS, 1998.

MLA (9th ed.) Citation

WIERSEMA FRED. CUSTOMER SERVICE. HARPER COLLINS PUBLISHERS, 1998.