Cita APA (7th ed.)

O'CONNELL JOHN. (2006). MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS.

Cita Chicago (17th ed.)

O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. NEW YORK: CAMBRIDGE UNIVERSITY PRESS, 2006.

Cita MLA (9th ed.)

O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS, 2006.