APA-viite (7. p.)

O'CONNELL JOHN. (2006). MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS.

Chicago-viite (17. p.)

O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. NEW YORK: CAMBRIDGE UNIVERSITY PRESS, 2006.

MLA-viite (9. p.)

O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS, 2006.