O'CONNELL JOHN. (2006). MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS.
Lua i Stíl Chicago (17ú heag.)O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. NEW YORK: CAMBRIDGE UNIVERSITY PRESS, 2006.
Lua MLA (9ú heag.)O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS, 2006.
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