O'CONNELL JOHN. (2006). MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS.
Chicagoスタイル(17版)引用形式O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. NEW YORK: CAMBRIDGE UNIVERSITY PRESS, 2006.
MLA(9版)引用形式O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS, 2006.
警告: この引用は必ずしも正確ではありません.