O'CONNELL JOHN. (2006). MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS.
Chicago-čujuhus (17. p.)O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. NEW YORK: CAMBRIDGE UNIVERSITY PRESS, 2006.
MLA-čujuhus (9. p.)O'CONNELL JOHN. MASTERING YOUR ORGANIZATION'S PROCESSES: A PLAIN GUIDE TO BUSINESS PROCESS MANAGEMENT. CAMBRIDGE UNIVERSITY PRESS, 2006.
Muitte dárkkistit čujuhemiid riektatvuođa, ovdal go geavahat daid iežat deavsttas.