APA način citiranja (7. izdanje)

ZEITHAML VALARIE A. (2003). SERVICES MARKETING (3RD.). TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED.

Čikaški stil citiranja (17. izdanje)

ZEITHAML VALARIE A. SERVICES MARKETING. 3RD. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2003.

MLA način citiranja (9. izdanje)

ZEITHAML VALARIE A. SERVICES MARKETING. 3RD. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2003.