APA-ийн эшлэл(7 дахь хэвлэлт)

ZEITHAML VALARIE A. (2003). SERVICES MARKETING (3RD.). TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED.

Чикаго-гийн эшлэл (17 дахь хэвлэлт)

ZEITHAML VALARIE A. SERVICES MARKETING. 3RD. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2003.

MLA -ийн эшлэл (9 дэх хэвлэлт)

ZEITHAML VALARIE A. SERVICES MARKETING. 3RD. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2003.