ZEITHAML VALARIE A. (2003). SERVICES MARKETING (3RD.). TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED.
芝加哥风格引文ZEITHAML VALARIE A. SERVICES MARKETING. 3RD. NEW DELHI: TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2003.
MLA引文ZEITHAML VALARIE A. SERVICES MARKETING. 3RD. TATA MCGRAW-HILL PUBLISHING COMPANY LIMITED, 2003.
警告:这些引文格式不一定是100%准确.