APA citiranje

KARR R. (1998). COMPLETE IDIOT`S GUIDE TO GREAT CUSTOMER SERVICE. PRENTICE -HALL INTERNATIONAL, INC.

Chicago Style (17th ed.) Citation

KARR R. COMPLETE IDIOT`S GUIDE TO GREAT CUSTOMER SERVICE. NEW DELHI: PRENTICE -HALL INTERNATIONAL, INC, 1998.

MLA citiranje

KARR R. COMPLETE IDIOT`S GUIDE TO GREAT CUSTOMER SERVICE. PRENTICE -HALL INTERNATIONAL, INC, 1998.