KARR R. (1998). COMPLETE IDIOT`S GUIDE TO GREAT CUSTOMER SERVICE. PRENTICE -HALL INTERNATIONAL, INC.
芝加哥风格引文KARR R. COMPLETE IDIOT`S GUIDE TO GREAT CUSTOMER SERVICE. NEW DELHI: PRENTICE -HALL INTERNATIONAL, INC, 1998.
MLA引文KARR R. COMPLETE IDIOT`S GUIDE TO GREAT CUSTOMER SERVICE. PRENTICE -HALL INTERNATIONAL, INC, 1998.
警告：这些引文格式不一定是100％准确.