MARC
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| 100 | |a ZEMKE RON | ||
| 250 | |||
| 020 | |a 0814470289 | ||
| 650 | |a , | ||
| 942 | |c BK | ||
| 245 | |a BEST PRACTICES IN CUSTOMER SERVICE | ||
| 260 | |c 1998 |b AMACOM |a NEW YORK | ||
| 082 | |a 658.812 | ||
| 300 | |a XVII,413 | ||
| 999 | |c 278014 |d 278014 | ||
| 952 | |0 0 |1 0 |4 0 |6 658_812000000000000 |7 0 |9 375781 |a 00004532 |b 00004532 |d 2005-06-17 |l 1 |o 658.812 |p 035128 |r 2019-02-08 |s 2018-04-04 |v 350.00 |w 2017-09-07 |y BK | ||