KOLARIK WILIAM J. (1995). CREATING QUALITY: CONCEPTS,SYSTEMS STRATEGIES AND TOOLS. MCGRAW-HILL.
芝加哥风格引文KOLARIK WILIAM J. CREATING QUALITY: CONCEPTS,SYSTEMS STRATEGIES AND TOOLS. NEW YORK: MCGRAW-HILL, 1995.
MLA引文KOLARIK WILIAM J. CREATING QUALITY: CONCEPTS,SYSTEMS STRATEGIES AND TOOLS. MCGRAW-HILL, 1995.
警告：这些引文格式不一定是100％准确.