Cita APA (7th ed.)

HOOKS I F. (2001). CUSTOMER CENTERED PRODUCTS. AMACOM.

Cita Chicago (17th ed.)

HOOKS I F. CUSTOMER CENTERED PRODUCTS. NEW YORK: AMACOM, 2001.

Cita MLA (9th ed.)

HOOKS I F. CUSTOMER CENTERED PRODUCTS. AMACOM, 2001.