HOOKS I F. (2001). CUSTOMER CENTERED PRODUCTS. AMACOM.
Chicago Style aipamenaHOOKS I F. CUSTOMER CENTERED PRODUCTS. NEW YORK: AMACOM, 2001.
MLA aipamenaHOOKS I F. CUSTOMER CENTERED PRODUCTS. AMACOM, 2001.
Kontuz: berrikusi erreferentzia hauek erabili aurretik.