APA način citiranja (7. izdanje)

Fitzsimmons, J. A. F. (2011). Service Management. Harvard Business School.

Čikaški stil citiranja (17. izdanje)

Fitzsimmons, James A; Fitzsimmons. Service Management. Boston: Harvard Business School, 2011.

MLA način citiranja (9. izdanje)

Fitzsimmons, James A; Fitzsimmons. Service Management. Harvard Business School, 2011.