Joshi Gaurav. (2012). Customer satisfaction survey & need gap analysis for Godrej material handling. NMIMS.
Chicago Style (17. basım) AtıfJoshi Gaurav. Customer Satisfaction Survey & Need Gap Analysis for Godrej Material Handling. Mumbai: NMIMS, 2012.
MLA (9th ed.) AtıfJoshi Gaurav. Customer Satisfaction Survey & Need Gap Analysis for Godrej Material Handling. NMIMS, 2012.
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