Cita APA (7a ed.)

Nadkarni Mihir. (2012). Customer process delivery model - Need gap analysis. NMIMS SBM.

Cita Chicago Style (17a ed.)

Nadkarni Mihir. Customer Process Delivery Model - Need Gap Analysis. Mumbai: NMIMS SBM, 2012.

Cita MLA (9a ed.)

Nadkarni Mihir. Customer Process Delivery Model - Need Gap Analysis. NMIMS SBM, 2012.