Cita APA (7th ed.)

JAGDISHWALA PRATIK MPE 2009-11. (2011). METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS.

Cita Chicago (17th ed.)

JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. Mumbai: MPE NMIMS, 2011.

Cita MLA (9th ed.)

JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS, 2011.