JAGDISHWALA PRATIK MPE 2009-11. (2011). METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS.
Style de citation Chicago (17e éd.)JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. Mumbai: MPE NMIMS, 2011.
Style de citation MLA (9e éd.)JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS, 2011.
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