JAGDISHWALA PRATIK MPE 2009-11. (2011). METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS.
Čikaški stil citiranja (17. izdanje)JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. Mumbai: MPE NMIMS, 2011.
MLA način citiranja (9. izdanje)JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS, 2011.
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