JAGDISHWALA PRATIK MPE 2009-11. (2011). METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS.
Citazione stile Chigago Style (17a edizione)JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. Mumbai: MPE NMIMS, 2011.
Citatione MLA (9a ed.)JAGDISHWALA PRATIK MPE 2009-11. METRICS FOR QUALITY ASSURANCE IN CRM. MPE NMIMS, 2011.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.